Frequently Asked Questions

Q. What is your standard turnaround time?

A. Our standard turnaround time is 8 to 12 business days after the final approval of the specification sheets we send prior to printing.

Q. Is there any way I can get the fastest shipping?

A. Yes we do offer a rush service plan with 6 or 8 working days with a small fee.

Q. Can I print custom/my own artwork?

A. Yes, as we are specialized in all sort of custom packaging boxes and printing so you can have your own artwork printed.

Q. How do I make sure what would be finished product look alike?

A. Normally we do work on the digital proof with flat and 3d view and template for the approval so that makes all clear what exactly the box will look alike after printing and assembling. Also for bulk orders, we send a physical sample with a small sampling fee to make sure everything should be printed as per the client’s demands.

Q. Can I get wholesale prices?

A. We have a special program for resellers/wholesalers which include special discounts.

Q. Do you ship outside of UK?

A. Yes, we are entertaining customers in AU, USA, Canada. We do offer free shipping within UK.

Q. Which payment methods you accept?

A. We do accept Visa, Master, Discover, Stripe, or PayPal.

Q. Which printing method you use?

A. We have an experienced staff force and highly advanced offset, digital and screen process available in-house.

Q. What file type you require for printing?

A. We require Ai, pdf, PSD, SVG, format with a min of 300dpi file for printing.

Q. How should I process the order?

A. You can process your order in easy 4 steps.

  1. Submit your request quote
  2. Upload your artwork or email us
  3. Approval of digital proof
  4. Once the payment is confirmed your order will be transferred to the production